FAQs

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How long will it take for my order to arrive?

All items are custom made to order so once you place your order, it will take 3 working days for production + the following amount of time for delivery: UK 3 - 5 days, EU 5 - 10 days, International 10 - 20 days.

Do you deliver to my country?

We ship to most countries worldwide. You can view the full list of countries we can ship to in the checkout when placing your order, but we've added them below for you too!

Countries we ship to currently (subject to change):

Åland Islands

Algeria

Andorra

Argentina

Armenia

Australia

Austria

Bahrain

Bangladesh

Belgium

Bulgaria

Canada

Cape Verde

Chile

China

Costa Rica

Croatia

Cyprus

Czech Republic

Denmark

Egypt

Estonia

Falkland Islands

Faroe Islands

Finland

France

Georgia

Germany

Gibraltar

Greece

Greenland

Guernsey

Hong Kong

Hungary

Iceland

India

Indonesia

Ireland

Isle of Man

Italy

Japan

Jersey

Kenya

Korea, Republic of

Kuwait

Latvia

Liechtenstein

Lithuania

Luxembourg

Malaysia

Malta

Mauritius

Mayotte

Mexico

Monaco

Netherlands

New Caledonia

New Zealand

Norfolk Island

Norway

Oman

Philippines

Poland

Portugal

Qatar

Romania

San Marino

Saudi Arabia

Senegal

Serbia

Singapore

Slovakia

Slovenia

Spain

Sri Lanka

Sweden

Switzerland

Taiwan

Thailand

Turkey

United Arab Emirates

United Kingdom

United States

United States Minor Outlying Islands

Uruguay

If your country isn't showing in the list, sadly, we cannot ship to this location.

In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively.

The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to.

We are unable to offer to ship to a country on a one-off basis, or change territories by request.

How much does delivery cost?

UK Standard Royal Mail - £4.50

UK Standard Royal Mail for orders over £90 - FREE Delivery

EU Delivery - £7.00

International Delivery - £7.50

I have ordered the wrong size / colour / design can I return or exchange it?

All our products are custom made to your order specification so we cannot accept any returns or exchanges unless the product is faulty. So please check your order is correct before making payment. For more information, see our Returns & Refund policy

I'm looking to buy a gift for someone but I'm not sure of their size, what do you suggest?

A Gallivanters' Colouring Club Gift Card is the best idea if you aren't sure of the size. That way the recipient can use it to purchase any garment on our site and choose their correct size according to the size guide on the product page.

Are your products and packaging plastic free?

Yes. All our products are 100% organic cotton and shipped in a rip proof, splash proof kraft paper mailer that is fully recyclable. We don't use single use plastic packaging.

What is the print made from?

Instead of mass produced plastic-based screenprinting, our products are printed digitally using water based inks that conform to the Global Organic Textiles Standard, and OEKO-TEX standards on hazardous chemicals. By printing one at a time to order, and using technology where the ink is mixed as it is put down onto the t-shirt, there’s no waste or overproduction - only the ink that is needed is used. And curing prints using renewable energy powered dryers, we can create products that are full of colour yet free from harmful substances. The printing systems used to produce these products is part of what makes these products Vegan. They contain no animal derived products and are not tested on animals. All the ink ingredients are tested to OEKO-TEX® Standard 100, which means they are free from harmful chemicals.

Are these products Vegan?

Yes, the products, packaging and print contain no animal derived products and are not tested on animals.

When you print a load of stock, what do you do with the stuff you don’t sell?

Because orders are printed to order, this means we only make what people need when they need it. This means there is no unsold stock and so there is no unsold stock to dispose of.

Won't these products just end up in landfill?

No, T-shirts are printed to order in the UK using water based inks one at a time and in real time, so there’s no waste from over-stocked designs and sizes. What is made is only what people need, when they need it.

The products are designed to come back and be remade into new items when they are worn out. Our printing partner Teemill is recognised internationally for having built a working circular supply chain. This means that instead of creating waste, new products are made from it. Each item has a QR code inside on the washcare label. You can scan this or go to the URL on the product to get instructions for return postage, which is free in the UK, and to claim store credit in return for the recovered material. Learn more about this initiative here.

Are these products certified organic?

Yes, these products are manufactured and printed by Teemill on the Isle of Wight, and the company has a Soil Association issued, Global Organic Textile Standard certification which is based on in person audits of the entire supply chain from seed to shop. As well as verifying the raw material is grown organically, which includes establishing the chain of custody and visiting farms and taking soil samples, the GOTS certification process includes a detailed audit of a wide range of social and sustainability criteria that includes other inputs and working conditions. You can read the standard here.

Doesn't cotton use up a lot of water?

Where the fabrics are dyed, the water is recovered, cleaned and recirculated then used again. It’s a closed-loop process. At the end, the water coming out of the filters and going back round to be reused again is crystal clear, literally clean enough to drink. Teemill's organic cotton is grown in the North of India where monsoon rains provide the water needed to grow the crop. Organic farms also have the advantage of maintaining a soil quality high enough to grow other crops, including food, in the dry season which reduces pressure on the water table when it is traditionally most stressed.

Teemill prints to order, meaning that there is no waste of overstocked products, and less demand for the materials and the natural resources used to make them, including water. In the wet processing factory, a closed-loop water system is used in the washing, dyeing and finishing processes, where the used water is purified and reused again and again, minimising water use.

What happens to the offcuts?

Organic cotton offcuts are collected and mixed with rainwater, then pressed and dried in the Sun. The mulch is used to fertilise Soy plants, which are then used as a pigment. These ingredients are used to create organic cotton notebooks and paper products available via Teemill.

What about the pay and working conditions?

Workers' conditions at every stage in the process are covered by the(GOTS) VERSION 6.0 social standards required to meet organic status. These standards are the minimum level required and include fair wages, fair working hours, rights to join trade unions, health and safety, no child workers, no discrimination, bullying or harassment. Employees are paid in line with the living wage as defined by the Global Living Wage Coalition, as standard.

How do I wash my items?

Wash cool, hang dry.

We recommend a cool wash at 30 and hang drying products, to ensure print and product quality and longevity.

Our products are not suitable for high temperature washing, tumble drying, bleaching or dry-cleaning. Avoid ironing straight onto the printed designs. These methods can cause unwanted shrinkage, the inks to fade, or the prints to be damaged.

Tell me about the circular economy

When products are no longer wearable, each is designed to be sent back to the manufacturer and the material reprocessed, respun and made into new products. You can find instructions on how to do this inside every product on the washcare label. Scan the code, and get Freepost code (if you're in the UK) to send the item back and get store credit in return. Find out more here.

Who drew these designs?

I did! I'm Pallavi Davé, Artist and Founder of The Gallivanters' Colouring Club and all these designs are my original hand drawings. Find out more about me, The Club and our mission here.